Conversation transcript export + Slack routing
Download full conversation transcripts as JSON or CSV, and route high-score leads to a dedicated Slack channel in real time.
Agency teams asked for a way to review conversations outside the portal — particularly for client reporting. Version 1.2 ships two things at once.
Transcript export is available on any lead detail page. Download JSON (full structured log with timestamps and scores) or CSV (flattened, ready for client reports). Exports are scoped to your workspace, so each client’s data stays separate.
Slack routing lets you set a score threshold (default: 70+) and a Slack channel. When a conversation scores above the threshold, a formatted Slack message fires within seconds of the session ending — lead name, company, score breakdown, and a direct link to the portal.
Both features are available on Growth and Scale plans.